Privacy Policy

Operator and privacy contact

WS ICON LIMITED is the operator of https://ws-icon.com. Requests concerning personal information on this website should be directed to info@ws-icon.com or 2102 7172.

Purpose and transmission of enquiry data

The enquiry form collects a name, email address, telephone number, service selections and additional information. The referring page and allocated staff member are processed with the enquiry. Form contents undergo validity and spam checks. Resend transmits submissions by email to the company’s enquiry staff, with copies as specified in the recipient configuration, for response and follow-up.

Hosting and request handling are provided by Cloudflare. Form information is processed by the website server and mail service and stored in the receiving email system.

Analytics and session replay

Production domains include Google Analytics 4 and Google Ads tags for measuring browsing, advertising performance, contact-link selections and successful enquiries. Cookies and browser identifiers may be used by these tags.

PostHog analytics cover page visits and departures, clicks, language switching, form interaction, form steps and service selections. The website’s /ph proxy passes this data to the PostHog US service and forwards the IP address for geographical analysis. Persistence is configured through cookies and local storage. Session replay is configured to mask every form input; remaining visible page content and actions may be included in recordings. Custom website events do not read the form’s name, email, telephone or message contents.

The session cookie rep preserves the allocated staff member throughout the visit to maintain consistent contact details between pages.
Following acceptance of an enquiry by the mail service, sent=1 is set with a lifetime of no more than 120 seconds and deleted after reading on the thank-you page, for one-time enquiry conversion measurement.
Google and PostHog may place additional cookies or local storage data for their analytics functions.

Cookies and local storage may be restricted or deleted using browser controls. This can affect persistence of the displayed staff contact and the operation of analytics.

Personal information requests

Users may ask the company for access to, a copy of, or deletion of personal information held about them, using the contact details provided here. Deletion does not extend to information required to be retained for administrative, legal or security purposes.

Hosting, analytics and email suppliers may process information outside Hong Kong. Where users follow links to WhatsApp or other external services, the destination service’s privacy policy governs its processing.